What We Do

Telkins was created to help companies understand what they have and what they need. We are here to explain the hidden costs that frequently “pop up” after contracts are signed. With our help, companies will never have any hidden surprises and will be informed of all potential costs prior to signing any contract.

The best feature of Telkins consulting services is the services in which we provide are completely free-of-charge. We get paid by the vendors, so all of our work has no cost to the consumer. This business model provides us the incentive to find our clients the best and least expensive options. We are able to do this in part, due to the fact that we represent over 30 different telecommunications Voice & Data carriers that provide us with a complete and unbiased pool of resources to supply our clients with customized solutions.

Customer Focus

Having well over 20 years in the technology industry, we understand the many challenges that customers face. Among the most frustrating: a sales representative that disappears after the initial sale. Direct sales reps are typically paid to bring in your business, not to maintain it. Sign a contract, and you become a second-tier customer who waits on tech support's help line. Some companies have post-sales representatives that try to up-sell you later, but they rarely communicate with the original rep, creating even more frustration since they're not familiar with your unique needs. That, coupled with the common issue of high turn-over among sales reps, makes it impossible to sustain a consistent relationship.

Telkins provides a single, unbiased point-of-contact for all of your needs, and our business model encourages them to actively maintain your account. Whereas, the direct sales rep is trying to sell you their product, we are selling the solution you need, independent of vendor pressures. Therefore, we never try to force a square peg into a round hole. We make sure that you always have the optimal service and support, while maintaining the best possible price.

Our Process

Let's say that you want to buy a T1 line to the Internet. Traditionally, you would meet with several companies and get multiple quotes. With Telkins, you simply contact us, and we do the leg work, providing you with those same quotes, but with better rates and terms. We will detail the strengths and weaknesses of each provider, and explain any hidden costs allowing you to make a fully informed decision before signing any contract.

Another difference is our quote process takes about 48 hours. Unlike other similar companies, we don't utilize an automated quote process, as these tools contain fundamental intrinsic biases. A few examples in particular: they are not tailored to your unique business needs, and they do not consider vendor promotions.

Telkins receives quotes directly from the provider and makes sure you get the best prices. We also know when to buy certain services to take advantage of known industry quotas and the like. This, combined with our in-depth knowledge of each vendor, will help our clients find the optimum solution at the lowest cost.

With us, you also have a choice: you can directly contact Telkins or the vendor at any time after the install. Many companies providing similar services require their customers to contact them for support issues (and charge them). We leave this decision up to you, but many times we can expedite solutions based on the fact we work with so many businesses, we tend to stay on the radar for all our vendors, providing quicker and better service to our clients than they could get on their own.

Telkins is committed to ensuring our process gives companies an extra level of support, and that they are getting the same - if not better - pricing as they would from a direct sales team (if a team even exists) all at NO COST to you.

Continued Support

After the partnership has been established, Telkins job is only just beginning. We make sure that you're completely informed about the installation details, and we guarantee that we will be there for you 24/7 to ensure that implementation and ongoing maintenance issues are handled as well and as quickly as possible.

We want to retain you as a customer, so we are 100% committed to excellence and customer support. If you ever have questions about your bill, your service, or your contract, we will walk you through the issue step-by-step, no matter how big or small.

The bottom line is that we will always be there for you - before, during, and after the sales process. Just give us a try, and we're certain you will come back again and again.